Delta receives backlash in slew of recent customer complaints

Over the last few days, Delta Air Lines has taken heat from passengers about its customer service, ranging from a passenger allegedly sitting in a feces-covered seat to a Boston-based doctor accusing the airline of racism. Matthew Meehan, of Michigan, was about to sit down for his flight from Atlanta to Miami on Nov. 1, but quickly discovered a bad smell and feces on his seat. He said he proceeded to clean himself off in the bathroom after the flight attendant handed him paper towels and a… (www.bizjournals.com) More...