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United Express has major baggage issues at Denver airport
Passengers on United Express flights into Denver International Airport say there are major issues with the airline's baggage handling, with some waiting hours to retrieve their checked luggage during this travel week. (www.denverpost.com) More...Sort type: [Top] [Newest]
Hmmmm...wonder what one can expect when (I'm guessing here)a low bidder gets the contract? And being new to the job plus understaffing plus incredibly low wages...well, I get it. I like to think that people are doing the best they can 90% of the time. Also, let us not forget that some passengers are a real pain and complain about anything. I would suggest that they simply jump in their cars and drive from Denver to LAX or KLGA.
Traveled from Cleveland to Bozeman through Denver on Dec 22 and despite long layover in Denver, the bags were never put on the Bozeman flight. I received them the next day. There were several passengers on the Bozeman flight who did not get their luggage. Very poor service and clearly something wrong at Denver. The airline just doesn't get the idea that every employee and subcontractor involved should not be satisfied until each customer arrives at their destination on time with their bags. These feeder airlines just don't get the customer service deal. Once their flights get behind the snowball just builds along the multi-stop, or back and forth routs. They don't seem to do much about it.
Robert: one dirty little secret they won't tell you is that if they are overweight, they will not load low priority bags. I will bet that everyone with a "priority" tag on their bag got their luggage. I have been on flights where before take off, they announced that either people get off or bags get off.
I understand airlines must shop around for services like any other business. However, the idea of changing providers on December 4, right before the heaviest traveled time of the year is ludicrous.
I expect this kind of problem to grow at other airports and airlines as the "Mainline" carriers continue to outsource the "Regional" segments to the lowest bidder. Plus, since when does the SFO-DEN(DIA) segment belong in the "Regional" category?
SFO-DEN isn't regional. Every UA SFO-DEN is operated by mainline aircraft and handled by mainline rampers.
I just searched for some flights yesterday and the web site came up with flights SFO-DEN using E-170 flown by United Express. don't recall which regional was on the contract. Search date was late June 2015.