I totally agree, I almost always get great customer service from the nice people who keep everyone out of the priority lines, to desk/gate agents, Admiral's Club agents--yes they save the day, to the flight attendants and yes, the fourth ring pickup Mrs. Smith talking to me from Dallas on the EP reservation line. As they combine the companies a percentage of all of these hard working folks will no longer remain employed with the "1 + 1 = 1.65" American Airways . . . and despite my 1.5 million miles I will have already gone to United which has made it thru the growing pains and matched the 1K and Premier for life.
As an M&A strategy consultant I am sad for the employees as over the short- to mid-term a whole lot of them will lose their jobs. As an AA Exec Platinum I am sad for me since I will be foreced to fly during all of their integration f'ups. Never really understood the union positions, there has never been a stategic merger that resulted without major cuts and again sucks for us business road warriors that the first cuts will be the call centers.