Tell him he needs to sue Osama Bin Laden. Oh yeah, the US Government did him in, didn't they. Well maybe Larry can sue the US Government? No, they don't have any money either .... it's all owed to the Chinese. What to do?
The only people winning here are the lawyers .....
A lot more fun in the old days. Sydney, NS. Sydney, Australia or Sidney, Vancouver Island. London England with baggage (remember those old manual tags) to London, Ontario.
Question here is, "Did they book themselves online or can they find some employee to blame?" And you pilots don't need to be too smug either. I recall a CP 737 that flew 250 miles the wrong direction from YZF before they realised the boo boo.