Terror at 27,000ft: Crew plug gap in super jumbo jet door with blankets and pillows stuck together with gaffer tape after it 'blows open' during the flight
- British tourist pictured drama on flight from Bangkok to Hong Kong
- 'There was a huge blast... air was rushing into the cabin like a gale'
- Passengers wept and stewardess ran down aisle screaming
- Emirates spokesman denies their flight was ever 'in jeopardy'
A British tourist told yesterday of his flight of terror when he claims an emergency exit on a super jumbo blew open at 27,000ft.
David Reid and his son Lewis feared a bomb had gone off after hearing a ‘massive explosion’ two hours into their flight on the brand new £250million Emirates Airbus A380.
Freezing air blasted in and the cabin pressure plunged after the door in business class came an inch and a half ajar, leaving a gaping hole, said Mr Reid.
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Fear: Blankets are stuffed by the passenger exit door, pictured bottom left, to fill a gaping hole while the green indicator light, ringed in red, is a communication panel for crew
As passengers wept in terror, he said, a petrified stewardess ran down the aisle and screamed ‘the door’s going to go’ before cowering behind her seat.
Astonishingly, according to Mr Reid, instead of making an emergency landing, the crew decided to stuff blankets and pillows stuck together with gaffer tape into the hole and continue the flight despite a horrendous droning noise and sub-zero temperatures.
THE PERILS OF CABIN PRESSURE
An open door on an aircraft is a serious emergency because it leads to a sudden loss of cabin pressure.
Oxygen levels inside an aeroplane have to be carefully controlled because the air in the atmosphere gets ‘thinner’ – it contains less and less oxygen – the higher you climb.
Cabins of planes cruising above 12,000ft are kept pressurised to mimic conditions at around 6,000ft and keep up the levels of oxygen.
A sudden rush of ‘thin air’ from outside can cause passengers and crew to experience ear and stomach pain, or even black out due to lack of oxygen.
Rob Hunter, of the British Airline Pilots’ Association, said: ‘For a door to open or for a significant gap to appear is extremely rare.’
The drama happened on Monday as the two Britons flew from Bangkok to Hong Kong as part of what was planned as a ‘trip of a lifetime’.
He said: ‘We were about two hours in when suddenly there was a huge blast.
‘It was a real shock, so loud that I thought a bomb might have gone off. Air was gushing into the cabin like a gale.
'The stewardess jumped up and stared at the door. Her face was drained white.
'She ran up the aisle, grabbed the intercom and started screaming, “The door’s going to go, the door’s going to go!” Then she hid under her chair.
‘Other passengers were crying and saying “We’re going to go down, we’re going to go down.”
'It was complete panic. The emergency door was ajar and leaving a gaping hole. You could see straight out into the atmosphere, 27,000ft up.’
Mr Reid, who has a private pilot’s licence, said that after several moments of confusion, the cabin crew started grabbing blankets and pillows which they stuck together with duct tape to fill the gap.
He added: ‘This is a state-of-the-art plane but they were using the most crude method you could imagine to try and plug the hole.
‘The conditions were terrible for the rest of the flight. The door continued to make a horrendously loud droning sound which made it impossible to speak to each other.
Drama: Passengers heard a loud bang as their jet flew on Monday to Hong Kong from Bangkok
Ordeal: A relieved passenger checks his hand baggage on arrival in Hong Kong
'Worst of all, it was absolutely freezing. It was an extremely nerve-wracking experience for everybody.’
He said cabin crew closed the curtain between business class to stop those in the economy cabin below discovering what was happening.
Mr Reid claims he suffered a chest infection following the ordeal and the pair had to cut short their £4,500 trip.
His 18-year-old son reported the incident to the Department of Transport’s Air Accidents Investigation Branch who have passed it on to air investigators at the United Arab Emirates General Authority for Civil Aviation.
An Emirates spokesman said: ‘We can confirm there was a whistling noise emanating from one of the doors on the A380 upper deck on flight EK384 between Bangkok and Hong Kong on Monday, February 11. At no point was the safety of the flight in jeopardy.’
VIDEO: A look inside an Emirates A380 Superjumbo
An Airbus spokesman said: ‘It is not possible for a cabin door to open on an A380 or on any aircraft whilst in flight, as doors open inwards and have locking mechanisms.’
An Emirates spokesman later updated the company's statement responding to Mr Reid's claims, saying : 'At no time during the flight did one of the upper deck doors open. There was also no loss in cabin pressurisation at any time during the flight.
'The noise from the door was caused by a small dimensional difference between the inflated door seal and the door lower frame striker plate, when the door is in the closed position.
'This is currently under investigation in conjunction with Airbus. Emirates have now fixed the problem.
'The blankets were placed around the door to abate the whistling sound emanating from the door, not to prevent the door from opening.
'There was no point during the incident where the safety of the flight was in jeopardy.
'In addition, the green light next to the door does not represent that the door is open. It is an Attendant Indication Panel and is used for communication information for the Cabin Crew.'
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