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British Airways and easyJet passengers could pay £25 charge for flight delay complaints

Passengers travelling with British Airways, easyJet and Thomas Cook will be charged £25 if any claim they make is unsuccessful, as the Civil Aviation Authority (CAA) will no longer mediate between customers and airlines. ( More...

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What's going on at BA? First they want to replace a second meal with a "fun-sized chocolate bar" for flights under 7 hours, now this "enhancement of the customer experience". Do they aim to become a fun-sized airline?
matt jensen 1
Or you could avoid them
Torsten Hoff 1
I'm sure that in many locations, British Airways, easyJet and Thomas Cook are likely to be the only realistic options for air travel.


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