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"But aviation consultant Michael Boyd noted that Southwest’s de-icing debacle was likely a one-off event that could only be blamed on Mother Nature."
So SWA typically might not take responsiblility for 'gestures of goodwill' to accomodate its customers because the company's inability to ensure an adequate supply of a consumable required for operations, and the mechanical failure of a pump, is being palmed off as weather-related? Not what I would have expected from them.