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British Airways ‘turning into Ryanair’ as first class passengers are the latest to lose perks

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British Airways has come under fire from both staff and customers as concern grows that cutbacks at the flag carrier are damaging its “elite” brand. Disgruntled cabin crew have provided a list to management of recent changes they say are diminishing the carrier’s reputation, the Sunday Times reported, including the loss of first-class perks, such as free amuse-bouches with customers’ first drink, no more fresh flowers in the first class toilets, and the downsizing of complimentary washbags... (www.aviationfigures.com) More...

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