Sometimes you have to bash the bean counters over the head and knock them unconscious long enough to do the right thing. It probably cost several thousand in fuel to return to the gate, but everyone on that plane has a priceless memory and a story to share that will uplift most who hear it.
I agree with James Crawford. Colgan is notorious for paying crappy wages to people who love to fly even if it's not a good paycheck. Unfortunately, these pilots are not nearly as well trained or experienced as legacy carrier pilots. Witness the Colgan Air crash in Buffalo not so long ago.