|KFTG - Front Range FBO||Dear Mr. Heap,
I just wanted to send you a short note regarding the exceptional service my crew and I received while operating out of Front Range Airport over the holiday period.
We parked our Gulfstream G550 (N550RP) at FTG between December 26th and 31st and everyone we came in contact with at the FBO bent over backwards to make sure that everything we needed was taken care of; from unloading all of our aircraft stock that could have frozen, to giving the pilots a ride to the "big" airport and making sure our flight attendant got a ride back to her vehicle. We were also very pleasantly surprised when we were told that the fees had been waved for our stay. The crew was totally up on our arrival back to Denver and I received a call from the front desk asking if we were ready to be picked up from our airline flight.
We bought a bit of gas, loaded up our stock and even "stole" one of the containers we had used, to make things easier on us at the end of the next leg when we had to offload the stock again in Rifle.
Our entire experience at Front Range was first class and I would not hesitate to return to this airport when in the area.
Please pass on my thanks and appreciation to everyone who worked our stay with you, and best wishes for a very successful 2010.
Allan L Mann
Director of Operations
Reynolds Jet Management
Met Upon Arrival
Fuel Order Correct and Prompt
Departure Smooth and Timely
Professional Aircraft Handling
Professional Customer Service
Passengers Enjoyed Experience
Rental/Crew Car Satisfactory