Back to Squawk list
  • 23

Why Waiting Is Torture

Submitted
SOME years ago, executives at a Houston airport faced a troubling customer-relations issue. Passengers were lodging an inordinate number of complaints about the long waits at baggage claim. In response, the executives increased the number of baggage handlers working that shift. The plan worked: the average wait fell to eight minutes, well within industry benchmarks. But the complaints persisted. (www.nytimes.com) More...

Sort type: [Top] [Newest]


preacher1
preacher1 3
What they gonna do about "###,you are # 17 in line for takeoff, follow ### blah blah blah.
andytyler
Andy Tyler 3
build more runways
cubpilot7
Pat McKinzie 3
No didn't you read the article? THey just need longer taxiways. :>)
ptsmith24
Patrick Smith 1
Longer taxiways means the bags take longer to get to the carousel, too :-P
preacher1
preacher1 2
Oh that's right, and then next gen will get us all out quicker.lol
rivardj
John Rivard 1
Whoever did this study apparently only looked at terminals A & B. The wait for terminal C luggage is generally 30 to 45 minutes and that is after walking from terminal E which takes 10 to 15 minutes.

Login

Don't have an account? Register now (free) for customized features, flight alerts, and more!
Did you know that FlightAware flight tracking is supported by advertising?
You can help us keep FlightAware free by allowing ads from FlightAware.com. We work hard to keep our advertising relevant and unobtrusive to create a great experience. It's quick and easy to whitelist ads on FlightAware or please consider our premium accounts.
Dismiss