Customer Service Specialist
As a Customer Service Specialist, you will assist FlightAware customers and users with technical issues,
general queries, as well as handle initial sales and commercial services inquiries. Position is in
Houston, Texas. Relocation is not
offered for this position. Position hours are from 8am to 5pm Central time, Monday through
Friday.
Responsibilities
Interact with customers and users via e-mail, telephone, and FlightAware's online discussion forums. You
will serve as a technical support representative, customer service representative, as well as a liason
between customers and the engineering & sales teams.
- Present an articulate and professional "face" on behalf of FlightAware.
- Use FlightAware web-based support system to assist users.
- Answer telephone calls, provide technical support.
- Promptly handle sales queries and requests.
- Find solutions for problems you may not understand or know about.
- Develop on-going professional relationships with customers.
- Document procedures, common questions, and help develop the service infrastructure.
Career Growth
Promotion opportunities to Customer Service Manager
Experience
- Two years experience in customer-facing position.
- At least one year experience in aviation industry (preferably private/charter rather than air carrier/airline).
- Registered FlightAware member and familiar with FlightAware site history and features.
- Solid, fundamental understanding of how to use Internet/web technologies, even applications that you have never used before.
- Pilot certificate (even student) a plus.
Compensation
Only full time/salary positions available. Full-time salary varies between $25,000 and $35,000 based on years of service experience, technology background, pilot certificate, and education.
Application Instructions
- Compose an e-mail to the FlightAware HR department.
- Enter a text (not HTML) cover letter in the body of the e-mail
- Attach your resume in PDF, Microsoft Word, Apple Pages, or HTML format
- Send the e-mail with the position title (Customer Service Specialist) in the subject.
Applications in any other form will not be accepted or considered.
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