Customer Service Specialist

Position is at FlightAware Headquarters - Houston, TX (location).

Responsibilities

Interact with customers and users via e-mail, telephone, and FlightAware's online discussion forums. You will serve as a technical support representative, customer service representative, as well as a liason between customers and the engineering & sales teams.

• Present an articulate and professional "face" on behalf of FlightAware.
• Use FlightAware web-based support system to assist users.
• Answer telephone calls, provide technical support.
• Promptly handle sales queries and requests.
• Find solutions for problems you may not understand or know about.
• Develop on-going professional relationships with customers.
• Document procedures, common questions, and help develop the service infrastructure.

Career Growth

Experience

• Two years experience in customer-facing position.
• At least one year experience in aviation industry (preferably private/charter rather than air carrier/airline).
• Registered FlightAware member and familiar with FlightAware site history and features.
• Solid, fundamental understanding of how to use Internet/web technologies, even applications that you have never used before.
• Pilot certificate (even student) a plus.

Compensation

• Salary varies between $30,000 and $40,000 based on years of service experience, aviation or technology background, and education.
• Matching 401(k)
• Health and dental insurance
• Performance-based bonuses